Archive for the ‘News’ Category

Parks and Rec Immediate Customer Feedback

Apr 4

We are delighted that one of newest customers is the City of Hillsboro (OR) Parks and Recreation group. As with other municipalities, they would like to collect immediate customer feedback from the users of its parks, trails, and facilities, and be alerted if something needs fixing. Right now OPINIATOR covers many of the parks and play […]

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Deschutes Pub Starts OPINIATOR Customer Feedback

Jan 16

Brewpub gets real time customer feedback Deschutes Brewery – based in Bend, OR – famous for some of the best beer in the Pacific Northwest  has implemented OPINIATOR in their flagship pub in Portland. This will replace their previous comment card system and be used to generate on the spot customer feedback from beer sippers […]

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Oberon3 Receives Phlush Award for Restroom Feedback

Nov 27

We are delighted to announce that Oberon3 – the parent company to OPINIATOR has received a vendor award from Phlush for our services to restroom feedback – at the recent World Toilet Day. The award was presented at the Portland, OR meeting of Phlush for services to restroom cleanliness and availability, and  for supporting the mission […]

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Alabama Rolls Out OPINIATOR to Rest Areas

Oct 8

Alabama becomes the fifth state to roll out our real time feedback technology across its rest areas. The feedback collected is about cleanliness, maintenance, health and safety and delivered by the visitor’s own mobile phone. As usual it replaces the more traditional comment card feedback program. Guests are invited to give feedback via several on […]

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Parks and Recs Feedback

Aug 10

Tualatin Hills and Rec are using OPINIATOR to get guest feedback at a selection of their facilities, trails and parks. The full article on our involvement in this 200 facility Parks group is here. Patrons who come across the OPINIATOR stations can use their mobile phone to respond to questions by texting, posting to a website […]

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Kentucky Rest Areas Roll Out OPINIATOR

May 10

Give feedback in Kentucky! The latest OPINIATOR customer is the Dept of Transportation in KY. All freeway rest areas throughout the state are now OPINIATOR enabled so visitors can deliver feedback using their cell phone (SMS, Phone and Web). The visitor is prompted to give feedback via the on site signage:         […]

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HealthIgnite V3 Features OPINIATOR – Patient Feedback

Nov 20

We were delighted to be chosen as one of fourteen in this year’s HealthIgnite conference, held in Portland at OMSI and hosted by the Technology Association of Oregon. The topic was “In clinic Patient Feedback tools to Improve Patient Retention Rates” The format is 20 slides, changing every 15 seconds, so the presentation lasts just five […]

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OPINIATOR Making Rest Stops Safer

Dec 22

We were delighted to have been featured in GovTech recently. Specifically describing how OPINIATOR is being used at the rest areas in Florida to enable drivers to give their thoughts and ratings about the facility. Specifically we have replaced their old Comment Card program (we have listed before why we think comment cards are not […]

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Oregon Travel Experience – Driver Feedback with OPINIATOR – KVAL13TV

Mar 21

Oregon Travel Experience (OTE) has implemented a driver feedback pilot program in six rest stops. They chose OPINIATOR to enable drivers to rate and comment on facilities there. The story was picked up by Kval13 – a local TV channel. The segment is below: See this Sign – Stop and Opine! The drivers at the […]

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OPINIATOR Featured in Pest Control Technology

Mar 30

OPINIATOR was featured in a recent Pest Control Technology article about the importance of Customer Service. The full article is here. Procuring reliable customer feedback is one thing — implementing an improvement based on that feedback quickly enough that a dissatisfied customer won’t jump ship for another service company is quite another. According to Matt Selbie, […]

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